Ing. Hesham El Gendy

Angestellt, Cloud Networking and SASE Presales Engineer, Telefonica Tech

Munich, Germany


SAN implementation and System Eningeer
HP switching networking
SAN Expert
Linux Server


Professional experience for Hesham El Gendy

  • Current 6 months, since Sep 2023

    Cloud Networking and SASE Presales Engineer

    Telefonica Tech

  • Current 4 years and 10 months, since May 2019

    Inside sales system engineer

    Dell Technologies
  • 1 year and 6 months, Nov 2017 - Apr 2019

    Network Engineer

    IT Competence Group

  • 1 year and 10 months, Jan 2016 - Oct 2017

    EMEA South Teamleader Network Engineer

    Intel Deutschland GmbH

    o Support, implementation and maintenance of the Datacenter network infrastructure including switches, routers, access points , Wireless LAN Controller and IPT o Diagnostics of network and telecommunication infrastructure. o Creating trouble tickets and capture all activities and messages in the management system o Managing a Virtual Team in (Germany – France – Romania – and Small sites ) o Enhance the process and the Teams performance o Team Trainings and Development.

  • 5 months, May 2015 - Sep 2015

    Implementation Specialist

  • 1 year and 10 months, Jul 2013 - Apr 2015

    Technical support Engineer level 2 in SAN switches


    •Supporting MDS Cisco Fibre Channel, Brocade & McData Switches. •Working on fabric/SAN Design and topologies. •Zoning configurations on both Cisco and Brocade switches. •Firmware upgrades on both Cisco and Brocade SAN switches. •Implementing FCIP & FCR (Fibre channel Routing) and Virtual Fabric on Brocade switches. •Troubleshooting End-to-End connectivity (Host -- Switch -- Storage).

  • 9 months, Nov 2012 - Jul 2013

    Problem expert in Enterpise network Team

    Orange business services

    Provide technical training to the team members when required Act as third level technical support for the rest of the team. Owns the chronic and the complex problems / incidents. Participate in the change management activities. Handling Complex Faults for Customer. Couching Team on Troubleshooting Complex Problems. Planning and preforming Service improvement plan for ENM Customers , that include Site Surveys and Failover tests , correcting current setup to match customer requests and LLDs

  • 2 years, Nov 2010 - Oct 2012

    Enterprise network engineer

    Orange business services

    - Acting as a second level technical support for network connections to customers as EMC, 3M, Maersk, Halliburton, … etc. - Identify problems and incidents in the WAN network and ensure quick resolution of problems. - Monitoring the performance of WAN using NMS tools. - Responsible for taking on escalations by helpdesk(s) /Network monitoring centers & provides troubleshooting support on WAN related issues (link outages & equipment failures).

Educational background for Hesham El Gendy

  • 4 years and 11 months, Sep 2005 - Jul 2010

    Telecommnications and electronics

    Modern Academy for Engineering and Technology

    Telecommunications and electronics engineering


  • English


  • Arabic

    First language

  • German


Browse over 21 million XING members