Ing. Hesham El Gendy

o Support, implementation and maintenance of the Datacenter network infrastructure including switches, routers, access points , Wireless LAN Controller and IPT o Diagnostics of network and telecommunication infrastructure. o Creating trouble tickets and capture all activities and messages in the management system o Managing a Virtual Team in (Germany – France – Romania – and Small sites ) o Enhance the process and the Teams performance o Team Trainings and Development.

•Supporting MDS Cisco Fibre Channel, Brocade & McData Switches. •Working on fabric/SAN Design and topologies. •Zoning configurations on both Cisco and Brocade switches. •Firmware upgrades on both Cisco and Brocade SAN switches. •Implementing FCIP & FCR (Fibre channel Routing) and Virtual Fabric on Brocade switches. •Troubleshooting End-to-End connectivity (Host -- Switch -- Storage).

Provide technical training to the team members when required Act as third level technical support for the rest of the team. Owns the chronic and the complex problems / incidents. Participate in the change management activities. Handling Complex Faults for Customer. Couching Team on Troubleshooting Complex Problems. Planning and preforming Service improvement plan for ENM Customers , that include Site Surveys and Failover tests , correcting current setup to match customer requests and LLDs

- Acting as a second level technical support for network connections to customers as EMC, 3M, Maersk, Halliburton, … etc. - Identify problems and incidents in the WAN network and ensure quick resolution of problems. - Monitoring the performance of WAN using NMS tools. - Responsible for taking on escalations by helpdesk(s) /Network monitoring centers & provides troubleshooting support on WAN related issues (link outages & equipment failures).

Telecommunications and electronics engineering