Hien Nguyen

Angestellt, Customer Success Regional Lead EMEA, Perchpeek - Full Remote Digital Relocation Specialist
Düsseldorf, Germany

Fähigkeiten und Kenntnisse

Budget & KPI Kontrolle
Kundenführung
Intercultural Communication
Strategic planning
Conversion Optimierung
Training & Coaching
Management
Optimierung
Digitalization
Marketing
Customer service
Project Management
Mitarbeiterführung
Leadership
independent
Entrepreneurship

Werdegang

Berufserfahrung von Hien Nguyen

  • Current 3 years and 5 months, since Jan 2023

    Customer Success Regional Lead EMEA

    Perchpeek - Full Remote Digital Relocation Specialist

    Accountable for EMEA core region Leader, Mentor and Coach of EMEA Customer Success Team (22 heads) Solution Design and data driven decision, problem solving, critical thinking, escalation management Process harmonisation, -improvement and -Rollout Hiring, goal setting, people development

  • 1 year and 1 month, Jan 2022 - Jan 2023

    Customer Success Lead Germany

    PerchPeek -Full Remote Relocation Specialist

  • 7 months, Jun 2021 - Dec 2021

    Group Marketing | Manager Marketing Strategy & Digital Portfolio

    Vaillant Group
  • 2 years, Sep 2018 - Aug 2020

    Senior Customer Marketing Manager Digital Germany

    TCC - The Continuity Company Deutschland GmbH

  • 2 months, Jul 2018 - Aug 2018

    Travelling Experience

    Abroad

    Southeast Asia

  • 1 year and 4 months, Apr 2017 - Jul 2018

    Grouphead Digital

    Blue 449

  • 1 year and 5 months, Oct 2015 - Feb 2017

    Senior Communication Consultant

    Maxus Communications GmbH (A WPP Company)

  • 2 years and 4 months, Jun 2013 - Sep 2015

    Communication Consultant

    Maxus Communications GmbH (A WPP Company)

    consulting, analysis, strategy, planning, evaluation, optimisation

  • 1 year and 7 months, Nov 2011 - May 2013

    Project Manager (cross departmental)

    GETTINGS GmbH

    cross departmental project coordination (production, sales, marketing, design, development, campaign management) Quality management Conflict management Performance analysis Conversion Optimization Pro active consulting & key accounting Oral presentation Project evaluation Controlling Acquisition support

  • 1 year and 2 months, Aug 2011 - Sep 2012

    Marketing Assistant

    GETTINGS GmbH

    Media planing (online / mobile / classic) Performance Marketing Conceptual Design Affiliate Marketing Email Marketing Social Media Event Organization B2C Communication

  • 3 months, Jun 2011 - Aug 2011

    Campaign-Management & Key Account Management

    GETTINGS GmbH

    campaign - creation, -optimization, -reportings, -consulting

  • 3 months, Apr 2011 - Jun 2011

    CEO Assistant

    Irlenkaeuser Communication GmbH

  • 8 months, Aug 2010 - Mar 2011

    Retail Saleswoman

    Zeitgeist GmbH

    Sales, Customer Service

  • 7 years and 6 months, Oct 2002 - Mar 2010

    Student

    University Duisburg-Essen

    University Duisburg-Essen in Germany Major: East Asian Science Degree: Diploma II (1,8)

  • 1 year and 4 months, Oct 2008 - Jan 2010

    Sales, Customer Service for Jochen Schweizer GmbH

    Ernst Weil Dienstleistungen GmbH

  • 5 years and 9 months, Jan 2003 - Sep 2008

    Freelancer

    Promotion

    Self-employed business as promoter and fair hostess with working experience in sales, exhibitions, marketing, customer service, translation (German <-> English, German <-> Vietnamese)

  • 4 months, Jul 2007 - Oct 2007

    SAP Project Assistent

    Georg Fischer Piping Systems Ltd, Shanghai

Ausbildung von Hien Nguyen

  • 8 years and 7 months, Oct 2001 - Apr 2010

    East Asian Science

    University Duisburg-Essen in Germany

    Chinese (Human-)Geography Economics Social Science

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • Vietnamese fluent

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