Hieu Bui

Desktop - installation, support and administration o GDP Global desktop project for over 800 PCs/Laptops/Video Conferencing. o Installation/Configuration of Bloomberg Anywhere/Open. o Managing upgrades, moves and changes for PCs/Laptops/VCs. o Installation/Support of Oracle clients/Toad/SQL server management. Networks – hardware/software installation, upgrading and maintenance o SCCM for migration of PCs/Laptops and moving users between different OUs. o SCCM for AD/DNS/DHCP/Computer Management/TS/EPolicy an

Desktop - installation, support and fault finding o Mobile first/second/third line IT support for users at various London sites. o Provide hands on software support (Wins XP/2003, VPN, Citrix client, Veritas Backup, Sophos antivirus and MS Office. Networks – hardware/software installation, upgrading and maintenance o Provide hands on hardware support Dell PCs/Servers, Orange PDAs, Dell Laptops, HP Printers, Dell PowerEdge Servers 2950, Cisco Switches and Routers. Network administration, management and trou

Desktop - installation, support and fault finding o Configured Bluecoat Proxy server, Cisco Switches – 2950 and Wireless Router. o Build, configure and rollout training systems for the Prison and Probation Services. o Assisting Logistics Manager with stock deliveries and stock takes of equipment. Networks – hardware/software installation, upgrading and maintenance o HP Laptops, HP Printers, Bluecoat Proxy server, Patch panels, Cisco switches. Network administration, management and troubleshooting o Build

Desktop - installation, support and fault finding o Decommission of NT4 workstations and Installing Windows XP pro. o Installation of MS Office, Lotus Notes, Anti-virus and RAS/VPN connection. Networks – hardware/software installation, upgrading and maintenance o Patch panels, racks, cabling of voice and data, Cisco switches 2900, 3500. o Extensive experience of fault finding computer hardware and telephone. Network administration, management and troubleshooting o Migration of NT4 desktops/servers to Wind

Desktop - installation, support and fault finding o XP Migration Rollout for Public sector (DWP Project). o Software installation onto workstations and laptops via Radia. o Installation of MS Office 2003/Anti-virus/Guardian angel/VPN. o Decommission experience of both Coms room and workstations. o Updated VPN connection with RSA authentication certificates. Networks – hardware/software installation, upgrading and maintenance o Patch panels, switches and CAT5 cables. o Network rollout. Network administrati

o PC build, configuration of BIOS, upgrading hardware and installation of peripherals. o Installation of Windows 95/98/2000/XPpro and Novell NetWare. o Installation of MS Office 2003/Anti-virus/Sage line50/ACT. o Excellent knowledge of Network architecture LAN/WAN. o Create user and group accounts and file access security within Active Directory. o Configured back-ups using Veritas and Omega rev drive. o Provided/delivered training materials for ICT training in-house based.

Masters Project Project Management IS/IT Management Database Management

Project Management Database Management Object Oriented development E-commerce