Hoshang Sharma

A thorough implementer with abilities in Process Excellence, Delivery management focusing on maximizing customer satisfaction and business revenue, program governance, compliance and quality, comprehensive experience. A result-oriented leader with expertise in devising strategies aimed at enhancing overall organizational growth, sustained profitability of operations and improved business performance. Possess commendable communication & organizational skills with proven abilities in team management,

Financial Services: Mapping business requirements & coordinating in developing & implementing processes in line with guidelines. Undertaking responsibilities of removing less logical procedures in processes thereby reducing processing time. Identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Coordinating internal & external staff to ensure that incidents are resolved prior to breach of service level targets and making reports to analyze the incidents.

Business Environment Financial Reporting & Cost related issues Operational Management Marketing Management Services Management Strategic Management Human Resource Management Economics for Business Behavioral issues in Organization

Management Account Indirect Tax / Auditing Financial Market Operations Banking System Fundamental of Entrepreneurship