Houssam Sawan

Designed and implemented responsive and visually appealing websites, leading to a noticeable increase in user engagement and overall client satisfaction. Collaborated closely with diverse clients to understand their unique requirements and developed custom web solutions that precisely met their needs. Leveraged PHP Laravel framework to architect and build a robust and scalable School Management System web application, streamlining administrative processes and enhancing overall efficiency.

Oversee and uphold service center Key Performance Indicators (KPIs) to meet company standards. Provide training to service personnel on new technologies, procedures, and customer service skills. Strategize service activities and predict resource consumption. Supervise and lead a team of service personnel, providing guidance and support. Attained the highest improvement in KPIs among MENA countries in 2022.

Support all networking activities by assisting in the planning of essential system upgrades and IT infrastructure changes, ensuring compliance with international standards and client-specific IT requirements. Take charge of CCTV system planning, implementation, troubleshooting, and oversee the installation and maintenance processes. Additionally, contribute to the planning and implementation of internet service infrastructure.

Install and troubleshoot electronic equipment by examining blueprints, schematics, manuals, and specifications to determine proper installation procedures. Operate systems to showcase equipment functionality and analyze malfunctions. Provide supervision to workers engaged in testing, tuning, and adjusting equipment to achieve optimal operating performance.