Hugo Chesshire

I perform research and analysis of local labour market issues for community stakeholders.

I was responsible for facilitating workshops and seminars for undergraduate students, as well as evaluating and grading both their written work and their presentations and group discussions.

I performed qualitative and quantitative research including archival research, economic data analysis, and interviews. I also worked as an editor on academic papers and books.

I performed legal research for municipal government clients. This was a for-credit internship run in partnership with the Department of Political Science at Brock University.

I developed and implemented training materials and courses for teleservice representatives. I liaised with clients in developing bespoke training programs for their campaigns, and traveled to Manila in the Philippines to set up new off-shore call center operations there.

I developed and led training courses and seminars for business clients in computing basics, office software, e-mail and internet use. It was the end of the 1990s, when these skills were still far from ubiquitous.

My duties included deputizing for the customer service manager and helping to run a team of ten technicians and customer service agents, as well as hardware and software repairs, upgrades, and maintenance.