Ian Matchett

•Develop and lead the adoption of integrated processes for Fee Oversight •Change Adoption lead for Affiliate Fee Controls initiative •Develop and implement an integrated Fee Issue Management Roundtable •Help define and update management routines for horizontal view of organization •Lead for Risk and Regulatory assessments and deliverables •Update and improve team information management systems

•Led development of system (processes) for managing demand/capacity and prioritization of project work •Developed and implemented an integrated Stakeholder Engagement strategy •Designed routines for aggregating and organizing performance reports •Defined and managed standard processes for Center of Excellence and Change Capability teams •Developed and deployed a strategy for use of SNAP social networking tools within Change Capabilities •Business Continuity and Resiliency Lead

•Provided Adoption oversight and ensured successful integration of change adoption activities (i.e. stakeholder management plan, engagement activities, communications, learning, influencing strategy) across specific portfolios of work Worked closely with Quality & Change Delivery Business Change Executives and their teams to manage a master engagement and influencing plan for stakeholders (sequencing, coordination, ongoing stakeholder analysis, key messages, etc.) and drove partnerships

Managed strategic programs geared towards monitoring and interacting with customers in social Web spaces Twitter strategist, consultant and representative for Wachovia & Wells Fargo Developed standard social Web content guidelines along with repository that compiles approved content from various sources Determined an engagement model and approach for utilizing social web monitoring software Developed a go-forward strategy for the Social Web Outreach and Listening program

• Consulting with internal clients across Wachovia to influence adoption - and positive business impact - of Web 2.0 tools: wikis, blogs, vlogs, communities of practice, podcasts, social networks, SharePoint (Team Sites) sites, Web and Video conferencing, RSS and related capabilities • Facilitate change and acceptance of available emerging technologies by ensuring appropriate stakeholders and end users are engaged and educated at the onset of the projects • Leveraging available tools to develop knowledge

 Relationship manager for several Lines of Business  Administrator for GTS Risk Web site  Writer-executive and other business critical communications  Knowledge Channel subject matter expert and project manger  Communications specialist – Business Continuity, Process Management  Partner with Human Resources and Learning and Organizational Effectiveness  Process/change consultant – Business Continuity

 Relationship manager for several Lines of Business  Writer-executive and other business critical communications  Project lead for large change initiatives, e.g. Associate Satisfaction Survey  Knowledge Channel and Video on Demand subject matter expert  Communications specialist – Business Continuity, Process Management  Partner with Human Resources and Learning and Organizational Effectiveness  Writer - News to Know e-publication  Process/change consultant – Business Continuity  Administra

 End to end project managed all aspects of 70+ television broadcasts a year  Production team leadership (Charlotte, St. Louis and San Francisco)  Team leader for Streaming video capability  Point of contact for all elements of broadcast including scripts and graphics - End-to-end responsibility for successful broadcast – including consultation on content, visual style, format, viewing locations, guests and overall message  Day of broadcast coaching of executives & other presenters for optimal perf

Television Production