Iboje Justina

• Manage guest accounts, ensuring accurate billing, timely payments, and resolving any discrepancies or disputes. • Process financial transactions, such as credit card payments, cash handling, and account settlement. • Ensure adherence to regulatory requirements, hotel policies and standards. • Provide exceptional customer service, responding to guest inquiries, resolving issues, and ensuring guest satisfaction. • Prepare and submit regular reports to management, including financial performance.