Ibrahim Ali Khan

Managed Data Center operations, including colocation, managed services, & cloud. Proactively maintained hardware & networks, ensuring proper setup. Installed servers, network components, & performed system setups. Monitored data infrastructure, managed backups, & restored data as needed. Provided on-call and Remote Hands & Eyes support at multiple locations. Prioritized customer inquiries within agreed SLAs, offering advanced troubleshooting support. Ensured technical support performance on major projects.

- Managed 24/7 Operations and Maintenance for STC Subsea Cable Systems and Satellite Earth Station. - Day-to-day station operations and maintenance, collaborating with NOCs and customers to resolve service-related issues. - Maintained all station's RF, IF, and baseband equipment. - Coordinated with Subsea cable NOCs to swiftly address submarine system failures. - Compiled and updated an international circuit database in response to network changes.

Optical communication, Satellite communication, Radar Systems, Signal & Systems, Microwave engineering, Switching Theory, Digital signal processing, Wireless communication, Antenna engineering, IP telephony, Data communication & networks, Storage area network.