İbrahim Burak Dolcan

• Leading global network operations across more than 55 countries and multiple locations. • Managing LAN/WAN/WLAN/SDWAN/Cloud operations across globe. • Managing ITSM, escalations, assignments. • Managing internal partners and vendor communications. • Ensuring SLA/KPI compliance, service quality, business needs and performance. • Managing monitoring systems • Documenting to improve performance, awareness, privacy, security. • Updating ITSCP and DRPs guidelines • Overseeing SSL certificate lifecycle.

• Collaborated with SOC and vulnerability management teams to monitor and analyze SIEM alerts. • Established corporate security standards and risk mitigation practices. • Coordinated with vendors to strengthen compliance and response readiness. • Led company-wide phishing and security education initiatives. • Presented multiple security awareness and orientation conferences. • Managed SSL Security Lifecycle.

• O365, Active Directory, DNS, DHCP, and GPO. • SCCM, patches, and OS distributions. • VDI and remote support in collaboration with global teams. • IT asset lifecycle, documentation, user onboarding processes. • SLA compliance, improved response times through efficient ticket handling. • L2 user support. • HQ infrastructure migration, enhancing performance and reliability. • L2–L3 IT support for during Windows 10 rollout, HQ modernization. • Server implementation during the "Future Core Banking" project.