Rohit Goyal

I led Data Platform operations and SaaS service delivery, with end-to-end responsibility for platform stability, availability, and customer-facing operations. I oversaw global service management across infrastructure, data platforms, and cloud-native services, owned ITSM processes and tooling, and ensured reliable, secure SaaS operations. I partnered closely with engineering, security, and customers, serving as a senior escalation point and meeting enterprise and life sciences requirements.

I own SAP platform strategy and operational governance for enterprise customers in regulated environments, defining SAP roadmaps aligned with finance, reporting, and broader business transformation objectives. I oversee SAP S/4HANA landscapes, BTP-based integrations, analytics, and cloud services, and act as a senior SAP advisor to both business and IT leadership, translating strategy into execution.

I led multi-country IT operations and service delivery organizations across EMEA, owning enterprise ITSM processes, tooling, and operational governance for large customer environments. I managed global service teams in complex matrix structures, drove standardization of processes, tools, and reporting across regions, and supported cloud and SaaS-driven transformation initiatives.

Principal architect and leader of the company's e-commerce strategy and execution, including product roadmap, innovation, omnichannel, and consulting for the SAP eCommerce product suite. 

Lead Cloud Innovation and Transformation Program for SAP’s Customer Experience (CX) max attention customer base. The line of products includes CDC / CDP, Core Systems, Cladius Cloud, Sales and Service Cloud, eCommerce, and extensions on the CX Cloud Platform.

Landing solutions and processes for capabilities like opportunity and pipeline management, customer planning, forecasting, and reporting in various Business Groups like Enterprise Group, Small and Medium Business, and Enterprise Services within Allianz by applying Change Management framework to ensure proper transformation of the involved employees.

Led roadmap for migration to a services-oriented architecture and led services Centre of Excellence (CoE). Key activities included defining technology standards, services maturity model, the life cycle model, reference architecture, and governance strategy.

Java, Networking, Web Application, Mobile Application, C, C++, J2ME, J2SE, Window Server, Linux.

Computer Science Physics Mathematics