Ibrahim Elnayal

Professional Help Desk(Deskside Support) Global Technology Infrastructure(GTI) as: -Manage all servers and infrastructure related tasks including Follow up with suppliers and vendors,ensuring proper installation,implementation,Handover and communication with service providers,the Internal Network Team (GNOC),server’s team and all network tasks related to site installation including switches,routers,firewalls,Access points

- O&M engineer for all submarine cables crossing through Egypt using Telecomegypt's national network like IMEWE, Hawk, SMW4, SMW3, Flag, Aletar, EIG, GBI. - Coordinating land cable cuts repair. - Raising trouble tickets with details from requester. - Tracking the faulty card sent for repair. - Providing incident time stamp and preliminary root cause analysis report to the customer. - Provisioning new circuits, troubleshooting down circuits. - Member of BNOC Team.

Responsibility for Computer and Networking LAB in Computer Engineering Department with in a Cisco Lab which includes a rack with 4 Routers, 4 Switches, MOXA Device N-Port (Secure Network Device), Proxy Server Device and 37 Desktop Devices.

- Troubleshooting and Configuring variety of computer issues, installing hardware drivers and software programs, installing and troubleshooting Windows10, Windows Server 2012 and Microsoft Office 2016. - This job allowed me to obtain sufficient knowledge in: 1. WAN (PPP, LCP, etc…). 2. protocols (IPv4, RIP, STP, OSPF, EIGRP, IPv6, ICMP, etc…). 3. client configuration (NIC, TCP/IP, DNS, DHCP, VLSM, VLAN, etc...). 4. wireless configurations and survey a location.

IT Engineer to support all Computer Devices Laboratories in College of Engineering and Technology.

As a Computers and equipment hardware engineer including problems solving in circuit board configurations.