Igor Bartho

*Recommendation of solutions and resolution of problems across variety of IT platforms to minimize the impact of IT changes on business *Logging and tracking requests, maintaining history records *Understanding computerized data entry systems and uses of these systems to track activities *Maintaining composure in critical situations *Working closely with other team members and supporting teams in resolving open issues *Daily communication with customers via phone and email

Analyze, diagnose and resolve complex desktop end user problems and suggest corrective solutions Install and support enterprise applications Perform repairs and replacements of software and hardware peripherals Responsible for monitoring and troubleshooting of all videoconference rooms and scheduled conferences Oversee inventory management of software and hardware components Provide assistance to Domain Administrators when requested Document processes and procedures for maintenance and support

Public Administration