Igor Korotchenkov

Acting as a Subject Matter Expert within responsibility areas, providing technical solutions in accordance with defined IT Strategy. Collaborating with external service providers, vendors, and outsourcers. Researching on new products, technologies, and approaches. Providing L3 support on network operations and troubleshooting. Coaching L1/L2 support staff, defining their working procedures within my the responsibility areas. Developing self-service and automation tools.

Centralized development and support of the Unified Communications (Primary responsible) and Network (Secondary responsible) infrastructure and services for over 4000 end-users across 80 offices and over 200 Sales Points country-wide (head company and subordinates). Developing and maintaining network documentation. Collaborating with external service providers, vendors, and outsourcers. Coaching L1/L2 support staff.

Administered and developed a fast-paced IT infrastructure based on global standards across Russia. Primary responsible for Network and UC Infrastructure support and development; Secondary responsible for Server and Virtualization Infrastructure support and development. Developed and maintained IT infrastructure documentation. Collaboration with the IT departments of the region Eastern Europe, interaction with the service providers, vendors.

Supported 450+ users countrywide; Created and resolved trouble tickets in the HP Service Manager; Cooperated with the Global Service Desk, local System Administrators and Business Applications teams; Configured a user workstations according to the IT policies and procedures; Configured corporate end-user telephony; Provided end-user guides and manuals; Was promoted to a System Administrator/IT Infrastructure Engineer position.

Telecommunications Engineering