Imran Bajwa

Design enterprise ERP and integration solutions that optimize logistics processes and enable scalable business operations. Lead EDI, API and automation initiatives to reduce manual effort, improve accuracy and increase operational visibility. Introduced standardized, configurable integration approaches that reduced implementation cycles from weeks/months to hours. Translate complex business requirements into scalable solutions and reusable ERP capabilities.

Analysed customer requirements and business processes to translate them into practical IT solutions. Worked with development teams to automate and optimise workflows for travel, tourism and visa processes. Contributed to OCR implementation and government immigration system integrations for electronic visa processing. Improved usability, performance and process efficiency while supporting testing, implementation, customer consulting and user adoption.

Provided Level 2 technical support for complex hardware, software, operating system, server, storage and networking issues. Led escalated cases from investigation through resolution using logs, diagnostics and performance data. Coordinated with engineering and specialist teams, identified product issues, recommended corrective solutions, mentored Level 1 engineers, and contributed to process improvement, documentation and service quality.

Provided production and technical support for Yahoo Ads systems and infrastructure. Supported customers with account setup, configuration and troubleshooting. Assessed incidents based on severity and business impact, analyzed logs and monitoring alerts, documented findings, and coordinated escalation to development, database, network and infrastructure teams. Bridged customer support and engineering teams to enable timely investigation and resolution of production issues.