Irena Tomic

• Einführung und Anpassung von Business Service Management (BSM) Lösungen mit dem Digital Fuel ITBM Tool (früher vRealise • Business von VM Ware). • Entwicklung des Reporting Systems für IT Finance Management and Service Level Management. • Umsetzung von Projekten und der Entwicklung von technischen Konzepten bei Kunden. • Professional Services und Support.

• SCCS V11 (Symantec), DB Protect (Trustwave) vulnerability and compliance scans. Product management. • Assesment Tripwire Enterprise (Tripwire) and Nexpose (Rapid7) • Service Now (SNOW) service request implementation and maintenance. • Change/release management, incident management • Product management, test cases for the new software versions, quality management for SwissRe internally developed tools. • User training. User manuals and education documentation.

• Administration of Oracle databases. • Oracle Enterprise Manager. • Backup and recovery of databases using RMAN and Standby (Data Guard). • Develop the database crash scenarios run books. • Oracle consulting services, data modeling and design, PL/SQL and SQL+ programming, SQL tuning. • Migration of databases. • ETL processes development for DWH data load with Power Center jobs. • Administrate Business Object users, create and maintain universes, create user Reports.

• Administration of Oracle databases

• Application development and data base design. • Creation and supervising applying of standards for application design. • Consultant tasks on the education of developers. • Development of ORA error translation system • Oracle Designer2000, Forms 4.5, Reports 2.5, SQL+, PL/SQL

• Business system analysis. • System design. • Application development. • User training. • Oracle Designer 2000, Oracle Developer 2000 (Forms4.5 & Reports2.5), SQL&PL/SQL