Iris Blankenship

Introduction, development and support of ecommerce solutions as well as implementation of ecommerce and Retail requirements Estimation, planning and implementation of software development tasks Planning the Change management of the internal BA Technical design and implementation of processes Conceptual design and development of process support and optimization processes Testing of functional designs, implementation of new functionalities and preparation of the related technical documentation

Defining the requirements of the operational teams and monitoring and testing the implementation of the processes throughout the software development cycle central contact for the software developers Implementing international IT service projects dedicated to the internal needs and the needs of the customers Analyzing existing and new business processes with its deep understanding

planning, control and implement international IT projects (operative and strategic) responsible for the compliance with the Service Level Agreements (SLA) within my projects, recognise optimisation requirements in processes / services and initiate the necessary steps connection between customers and your employees (project team, technicians)

- Konzeption und Implementierung von Arbeitsprozessen - Verbesserung von Arbeitsprozessen - Prozessdesign in Visio und Erstellung von Dokumentationen in englischer Sprache - Kommunikation mit Projektleitern und Mitarbeitern (auch in englischer Sprache) - Unterstützung bei der Erstellung und Optimierung interner Abrechnungs-Reports - Überwachen von Key Performance Indikatoren in verschiedenen Ticketsystemen

Recruiting, Personalsachbearbeitung

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