Isabella Mendonça

Independently ensured the successful implementation of projects including and managing timelines, scopes, budgets, communications, and resource constraints. Performance review and presentation of results. Led cross-functional teams on an ongoing basis including stakeholders and team to ensure project success. IT e-commerce and backend related projects: experience with flows between store front-end and the backend operating systems such as OMS, Supply Chain, CRM, data platforms & integration layers.

Ensured smooth back-end operations improving processes, assisting stakeholders, and troubleshooting technical issues between system’s interfaces. Software implementation: case study, project structuration, software procurement, negotiation and contract closing, data mapping, software implementation and testing. Project management: led an improvement project that reduced our complaint rate from 14% to 3%, resulting in a higher customer satisfaction.

Ensured a good B2C customer experience troubleshooting, solving and when needed escalating customer service inquiries (via e-mail, phone, tickets) while building a relationship with the customer. Continuously looked for areas of improvement in operations-ecommerce leading optimization projects with marketing, supply chain and product teams. Guaranteed order fulfillment eliminating technical issues; website optimization and maintenance of product data online and offline.

Innovation, research & development: developed scientific ideas, tested and implemented them. Communication, technical writing and data analysis: Translated input and output data into protocols, technical reports and presentations always paying meticulous attention to details. Interpersonal skills: Worked in partnership with a multicultural team within different departments in projects aiming at troubleshooting and optimization of the precious metals plant.

Close contact with clients when assisting the sales team and ensuring their satisfaction after product acquisition. Ensured an error-free logistics of shipments, forecasting common issues. Created a standard process for communication between departments involved reducing response time. Maintained control of stock, clients' credit and invoiced bills via SAP operations. Creation of daily billing reports and monthly performance charts. Assisted market research and new business development.

As an intern in the metallography laboratory, I accompanied the students during their experiments, assisted them in the use of machinery and laboratory equipment and prepared samples to be used during classes.

During this project I trained undergraduate students in the equipment of a clean room.

I developed a sample bank to be used during class. All samples were prepared metallographically and organized according to metal/alloy composition. Before that, students did not have reference samples of the materials to be studied for comparison.

Performed daily corrective and preventive maintenance on electronic equipment. Designed improvements and optimization ideas for the production, such as installation of sensors at the end of the line to prevent the material from colliding with the wall, which generated great economic advantage for the company.

Fundamentls of User Experience