Ismael Peter

• Contribute to a CHF 10M+ Solution Business sales funnel within Swisscom’s Small Enterprise portfolio, driving strategic growth initiatives and new business development. • Advise SME customers on cloud, connectivity, cybersecurity, and managed IT solutions, translating complex technology requirements into business-driven outcomes. • Manage large-scale customer portfolios and strategic partner ecosystems within a fast-paced enterprise technology sales environment. • Led enterprise interconnectivity initia

• Acted as central point of contact (SPOC) for regional sales operations and campaign coordination within Swisscom’s SME business environment in Central Switzerland. • Coordinated cross-functional sales activities and operational alignment across a team of 5 sales professionals. • Supported regional campaign planning, stakeholder coordination, and sales execution within a high-performance solution sales environment. • Contributed to resource planning, project allocation, and operational sales initiatives to

• Managed and supported English-speaking clients in the Lucerne/Zug region (including Baar and Lake Lucerne area) • Focused on customer retention and maintaining highvalue (top-tier) accounts • Independently negotiated contract terms and pricing conditions • Provided end-to-end account management for key clients • Developed and expanded new IT business within the SME segment at Swisscom

• Delivered technical consulting and support for IT, mobile, networking, and connectivity solutions for private and business customers within Swisscom’s My Service environment. • Built hands-on expertise across network infrastructure, firewall solutions, WLAN optimization, routing, switching, and telephony systems. • Supported Microsoft Exchange environments, endpoint configurations, and Windows/macOS client infrastructures across diverse customer environments. • Contributed to troubleshooting, incident man

• Provided technical advisory and incident support for mobile and connectivity services within Swisscom’s Assurance Desk environment. • Supported customers with service issue resolution, troubleshooting, and operational coordination across mobile communication services. • Delivered customer-focused consultation and product guidance in high-volume operational environments. • Contributed to incident handling processes and service continuity within a fast-paced telecommunications environment. • Developed stron

• Managed day-to-day business operations across sales administration, accounting, order processing, and operational coordination. • Coordinated international import and export activities involving suppliers and partners across China, Turkey, Greece, Germany, and Canada. • Supported commercial negotiations, supplier management, and cross-border business operations within an international trading environment. • Contributed to financial administration, invoicing, reporting, and operational process management.