Israel Sousa

Nearly four years at BNP Paribas Securities Services supporting critical applications in the Debt & APS area. Strong experience in incident, problem and change management within ITIL, acting as first-/secound line support in high-pressure situations. Performed deep technical investigations, coordinated with global teams, automated processes using Ansible and scripts, managed deployments via Jenkins, and monitored systems using Dynatrace. Regular on-call support in a global environment.

ITIL: Focus on aligning IT services with the needs of business, emphasizing incident management, risk migration, issue resolution and continuity planning within production environments. Script optimization: Unix - Rescheduling of workflow activities and refactor redundant code. Query optimization: PL/SQL - Refactoring and optimizing PL/SQL code and queries to enhance performance and reduce processing time. On-call: Responsible for participating in on-call rotations to provide support andtroubleshoot issues.

Creating and optimizing large-scale data processing workflows using RAID platform, based on ETL concepts. • Responsibilities included configuring end-to-end data processing, from initial requirement analysis with the client to documenting specifications, implementing solutions, and maintaining systems. • Tasks involved modifying data formats, troubleshooting in Unix environments, and collaborating closely with clients to fully understand and address their requirements.