Ivan Tamarut

- Support Request for Quotation process. - Maintain and update contract database. - Tracking and updating data in Excel reports. - Create and assign tickets in the ticketing systems (SAP). - Proactively manage equipment data. - Maintain customer accounts with the support of the Master Data Team - Document all required information, keep work instructions and operating procedures up to date.

- managing the overdue by contacting the customers and aligning within the sales organization - in SAP, coordinate the order release process triggered by overdues and exceeding credit limits - handle customer queries and drive issue resolution - reroute disputes, deducted by customers, within the organization for further follow-up - business alignment meetings on overdue status, financial risks and procedures, reporting (daily, weekly and monthly reports) on relevant financial developments and KPI’s

- covering the accounts receivable collection process which means working on the settlement of the invoice either by payment, credit or authorized adjustments. - drive for earlier collection of the current debt and reduction of the aged receivables to provide the company with a strong cash position. - maintaining client relationships by supporting the A/R fulfillment process, taking ownership of A/R problem resolution, collecting open receivables, accurately handling processing/transaction requirements,

- handling and providing support for various HR employee programs - managing programs like Workday, Neocase, Nexon, Kronos, HR.Net - maintaining personnel files in compliance - maintaining listing of approved positions

- price monitoring - market research and reporting

- answer telephone, screen and direct calls, take and relay messages - deal with queries from the public and customers - general administrative and clerical support, maintain the reception area - prepare letters and documents, receive and sort mail and deliveries - maintain appointment diary either manually or electronically