Ivana Vukooslavovic

Bis 2023, ITSM/Change Management Analyst, IT Process, Sun Life Financial
Belgrade, Serbien

Fähigkeiten und Kenntnisse

MS Office
Team work
Communication skills
Reliability
Business Contacts
Project Management
English Language
Change Management
problem solving skills
ability to work under pressure
Computer Skills
Creativity
Consulting
Customer care
Marketing

Werdegang

Berufserfahrung von Ivana Vukooslavovic

  • 3 Jahre und 11 Monate, Jan. 2020 - Nov. 2023

    ITSM/Change Management Analyst, IT Process

    Sun Life Financial

    o Hosting weekly CAB (Change Advisory Board) meets, coordinating changes and schedules if conflicts arise o Attending Kyndryl vendor meetings and helping coordinate their work based on specific weekends/weekdays and maintenance calendar available dates, main point of contact for Kyndryl o meetings and reviewing tickets in Service Now o Handling Post Implementation Reviews (PIR) meetings and one on one meetings following changes completion and sorting out issues encountered following the same

  • 1 Jahr und 3 Monate, Nov. 2018 - Jan. 2020

    Executive Assistant to Chief Technology Officer, Enterprise Services

    Sun Life Financial

    o Met with executives in place of superior when needed, attended EILT meetings o Invoice processing, calendar management, travel booking and arrangement, file management o New employee onboarding and scheduling individual meet-&-greets with various departments o Working with the Assistant to the President when coordinating Town Halls, larger events and big group travel

  • 4 Jahre und 8 Monate, Apr. 2014 - Nov. 2018

    Executive Assistant to Senior Vice-President, Global Organization Development

    Sun Life Financial

    o Head coordinator for recruiting AVP level+ candidates o Candidate management, search firm management, main coordinator and contact o PO creation, invoice processing/meeting payment deadline o Hosted all vendors and visitors of the Global OD team o Worked with other EA’s when coordinating larger meetings or company-wide function o LOMA Proctor for corporate office; scheduling exams as requested, ensuring comfortable set up o Routine reporting required for Board updates on executive movement

Sprachen

  • Englisch

    C2 (Verhandlungssicher / Muttersprachlich)

  • serbian

    C2 (Verhandlungssicher / Muttersprachlich)

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