Ivana Vukooslavovic

Bis 2023, ITSM/Change Management Analyst, IT Process, Sun Life Financial
Belgrade, Serbien

Fähigkeiten und Kenntnisse

MS Office
Team work
Communication skills
Reliability
Business Contacts
Project Management

Werdegang

Berufserfahrung von Ivana Vukooslavovic

  • 3 Jahre und 11 Monate, Jan. 2020 - Nov. 2023

    ITSM/Change Management Analyst, IT Process

    Sun Life Financial

    o Hosting weekly CAB (Change Advisory Board) meets, coordinating changes and schedules if conflicts arise o Attending Kyndryl vendor meetings and helping coordinate their work based on specific weekends/weekdays and maintenance calendar available dates, main point of contact for Kyndryl o meetings and reviewing tickets in Service Now o Handling Post Implementation Reviews (PIR) meetings and one on one meetings following changes completion and sorting out issues encountered following the same

  • 1 Jahr und 3 Monate, Nov. 2018 - Jan. 2020

    Executive Assistant to Chief Technology Officer, Enterprise Services

    Sun Life Financial

    o Met with executives in place of superior when needed, attended EILT meetings o Invoice processing, calendar management, travel booking and arrangement, file management o New employee onboarding and scheduling individual meet-&-greets with various departments o Working with the Assistant to the President when coordinating Town Halls, larger events and big group travel

  • 4 Jahre und 8 Monate, Apr. 2014 - Nov. 2018

    Executive Assistant to Senior Vice-President, Global Organization Development

    Sun Life Financial

    o Head coordinator for recruiting AVP level+ candidates o Candidate management, search firm management, main coordinator and contact o PO creation, invoice processing/meeting payment deadline o Hosted all vendors and visitors of the Global OD team o Worked with other EA’s when coordinating larger meetings or company-wide function o LOMA Proctor for corporate office; scheduling exams as requested, ensuring comfortable set up o Routine reporting required for Board updates on executive movement

Sprachen

  • Englisch

    Muttersprache

  • serbian

    Muttersprache

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