Ivy Cheung

Partnered with clients across education and creative industries on design strategy, service design, and content creation. Work ranges from strategic consultancy to hands-on production, sourced through direct referrals and global freelance platforms Service & UX Designer · Event Management Platform (May 2025 – Dec 2025) Collaborated with a product owner to shape the UX of an early-stage event management platform for small-to-medium organizers. Led end-to-end UX/UI design in Figma, covering logo creation,

Supported the charity’s communication and volunteer engagement efforts through visual design and internal collaboration tools. Designed visual content (e.g. posters for store announcements and team navigation) to support donation drives, volunteer recruitment, and daily store communication. Initiated a shared Mural board for idea exchange and used WhatsApp to improve cross-team communication and collaboration. Contributed to the early planning of a volunteer recruitment campaign with the marketing te

Engagement: Engaged with customers to promote and sample products. Achieved a 95% customer satisfaction rate with proactive, tailored customer service. Promotion: Ensure excellent product presentation. Enhance brand awareness and customer loyalty with interactive demos. Event Management: Coordinated day-of-event logistics, identified potential issues, and provided quick solutions. Presented detailed event reports to the manager. Increased event-driven sales by 150% through strategic customer engageme

Assisted with internal team gathering to enhance team cohesion and morale. Supported the manager in organizing a team event for 13 staff members, including scouting restaurants, negotiating with vendors, and budgeting. Designed a digital invitation with detailed event info, helping streamline communication and increase attendance. Received positive informal feedback from attendees about the food and event experience.

Managed catering and logistical setup for a 150-person wedding, decorating the venue, and overseeing on-site service. Recruited a team of wait staff, and facilitated training sessions. Proactively addressed issues during the event to ensure smooth operations and high guest satisfaction.

Led and planned engaging and informative tours for groups of 50 + young people. Managed project budgets and expenses, reducing overruns by 10%. Coordinated and Communicated between different groups to ensure exceptional study tour experiences for participants. Developed partnerships with drivers, host families, and school personnel, prioritising the safety and well-being of young participants.

Supported art instructors in classes and workshops, ensuring a seamless learning experience. Offered personalized guidance to students, aiding in refining their creative projects. Managed and organized art supplies for easy accessibility. Collaborated with instructors to introduce a new module on digital art techniques, modernizing the curriculum.

Conducted ( (London College of Communication) college tours for visiting Italian counselors, showcasing facilities with a welcoming approach. Assisted in Student Recruitment events, sharing personal study experiences at London College of Communication. Supported (London College of Communication)UG Open Day operations, including classroom setup and answering facility-related inquiries from visitors. Supported the BA (Hons) Design for Climate Justice course open days. Communicated effectively the prog

Supported the MA Design for Social Innovation & Sustainable Futures course open days. Communicated effectively the program's benefits and unique elements through webinars and in-person events. Engaged with potential students, answering their questions and concerns. Sharing personal study experiences and insights to give prospective students a realistic perspective.

Facilitated group discussions post-sessions, noted discrepancies, and discussed findings. Provided feedback to interview panels during micro-teaching sessions. Managed 8 candidate sessions, collecting peer feedback and briefing student panelists.

Research & Co-Design: Conducted primary research using quantitative and qualitative methods. Collaborated in co-design sessions with local activists and residents to identify their needs and challenges. Community Liaison: Worked closely with council, local activists and residents. Acted as liaison between residents and the council. Analysis & Recommendation: Analysed the applicability of the 15-minute neighbourhood concept in Newham, generating a housing model report for single mothers.

Usability Testing: Facilitated and conducted multiple user testing sessions with stakeholders by employing usability studies approach to determine design changes and feedback. Proactive Evaluation:Recommend improvements by employing user flow and Information Architecture approach to prioritize a smooth and effective user experience. Strategic Reporting: Conducted analysis of the developing app for potenital 5000+ users. Presented insights and recommendations to CEO and other Stakeholders through a re

Spatial Planning:Developed furniture plans for healthcare spaces, executing the selection of furniture, fabric, and finishes to ensure alignment with the project’s vision and design intent. Visual Consistency: Aligned app visuals by curating a cohesive visual language encompassing iconography, color schemes, and font adjustments.

Research & Prototyping: Conducted Primary and Secondary research with teammates and presented potential prototypes to clients based on their requirements. Graphic Design: Designed digital content for social media and Produced marketing materials, including flyers, invitations, announcements, and presentation boards for clients. Collaboration: Collaborated with interior designers and animation designer to maintain design consistency on digital content and showroom details. Organisational Guidance: Pr

Instructed diverse age groups (6-8 years old, 10-13 years old, and junior high school students) in art. Created captivating lesson plans to enhance student engagement and learning. Organized course materials and classroom arrangements for effective teaching. Offered regular feedback to parents regarding students' progress and achievements

Collaborated with 5 clients across the creative industries (music studios, art studios, independent artists) to deliver branding and visual content. Visual Branding (2017-2018): Designed logos and advertising graphics tailored to client goals and cultural identity. 3D Model Design (2018): Developed 3D models for an artist exhibition to support installation planning and visual presentation. Visual Production(2019): Created content for social media campaigns, aligning visuals with brand strategy and aud

Assistant, Student Entrepreneurship Project -Implemented a web-based food distribution system and managed offline food deliveries. -Summarized each meeting of the O2O Breakfast Delivery Service Project. Teaching Assistant: -Supported classroom preparation, materials organization, and setup. -Assi