JEAN BANANIA-GRABOWSKI

Prepared and drafted legal documents, including contracts, BAC resolutions for public bidding, and replies to motions for reconsideration, ensuring accuracy and adherence to legal requirements. Reviewed and proofread diligently all purchase orders, notices of award, and notices to proceed, providing legal insights to ensure compliance with procurement laws and processes. Collaborated with cross-functional teams to provide legal support and advice, ensuring the smooth execution of procurement processes.

Assisted in the collection, reporting, and recording of information and data during the COVID-19 pandemic, ensuring accurate and timely surveillance of disease outbreaks. Provided technical support and conducted monitoring visits to sentinel sites, to ensure adherence to data collection protocols and quality standards. Collaborated with a multidisciplinary team to analyse and interpret surveillance data, contributing to evidence-based decision making and effective public health interventions.

Provided exceptional customer service support to COMCAST Corp. clients, addressing billing inquiries, resolving complaints, and troubleshooting equipment issues. Demonstrated strong problem-solving skills, effectively resolving customer concerns and ensuring high levels of customer satisfaction. Maintained a high call resolution rate of 100%, consistently meeting or exceeding performance targets. Collaborated with cross-functional teams to escalate and resolve complex customer issues for timely resolution

Prepared inter-office correspondence, ensuring accuracy and professionalism in all communications. Managed travel arrangements, including bookings, accommodations, expenses, and itineraries, ensuring smooth and efficient travel logistics. Handled payroll and disbursement vouchers, maintaining accurate records to guarantee timely processing of payments. Acted as Secretariat and Documenter during training, seminars and workshops, capturing key discussions and decisions in comprehensive meeting minutes.