JOSHUA CHERIAN

Design and implement AI agents using Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and NLP pipelines to improve enterprise knowledge retrieval accuracy by 30%.  Develop GPT-3.5-powered customer support chatbots, integrating conversational AI workflows that automate approximately 40% of initial customer enquiries and improve customer satisfaction by 15%

Developed full-stack software solutions using frontend and backend technologies.  Built and maintained scalable application components following Agile and SAFe development practices.  Assisted with backend development, system integration, and technical troubleshooting.  Supported network infrastructure improvements and application deployment activities.

Conducted vulnerability assessments and security reviews using cybersecurity tools.  Assisted in analysing security incidents and implementing remediation measures.  Monitored emerging cybersecurity threats and supported risk mitigation activities.

 Configured and tested networking equipment including routers and switches.  Assisted engineers with network troubleshooting and infrastructure maintenance.  Supported connectivity testing and hardware configuration activities