Jakub Stecki

Bis 2025, Trust & Safety Analyst, TikTok
Berlin, Deutschland

Fähigkeiten und Kenntnisse

Communication skills
Quality Management
Content
Language
MS Office
English Language
Service Management
French Language
Polish
Spanish
Portuguese Language
Process Optimization
Flexibility
Reliability
Team work

Werdegang

Berufserfahrung von Jakub Stecki

  • 3 Jahre und 5 Monate, Juli 2022 - Nov. 2025

    Trust & Safety Analyst

    TikTok

    Consistently achieving accuracy targets in content reviews. Conducting data analysis to identify content trends and provide strategic recommendations for safety improvements. Aligning content moderation strategies with platform policies and regulatory requirements. Monitoring user-generated content to ensure compliance with safety guidelines and legal standards across international markets Maintaining documentation for content moderation protocols to optimize response times.

  • 3 Jahre und 4 Monate, März 2019 - Juni 2022

    Customer Service Specialist with French

    Hexaware Technologies Ltd.

    Managed customer accounts in the French-speaking market, resolving insurance related inquiries. Streamlined communication processes with internal teams and ensured timely delivery of documentation. Maintained client relationships, handled escalations, and proactively addressed concerns. Provided technical support for the web portal and suggested actionable improvements. Monitored key metrics to identify areas for service improvement.

  • 1 Jahr und 1 Monat, Juni 2018 - Juni 2019

    Customer Service Team Leader

    VISIONAPARTMENTS

    -Coordinated the work and tasks of the evening and night shift (8-12 employees) -Took care of the onboarding and training of the newcomers -Managed client accounts in English and French, optimizing rental offers for short and long-term stays. -Provided excellent support to the client in English, French and Polish -Detailed reporting to the Customer Service Manager -Coordinated client requests across departments

  • 11 Monate, Aug. 2017 - Juni 2018

    Customer Service Agent

    VISIONAPARTMENTS

    Managed client accounts in English and French, optimizing rental offers. Assisted in re fi ning OTA reservations to align with market trends. Enhanced customer experience through proactive support and issue resolution. Customized the rental offer according to the client ’s needs

Ausbildung von Jakub Stecki

  • 2021 - 2024

    Web & Graphic design

    WIT Academy

Sprachen

  • Polnisch

    C2 (Verhandlungssicher / Muttersprachlich)

  • Englisch

    C2 (Verhandlungssicher / Muttersprachlich)

  • Französisch

    C2 (Verhandlungssicher / Muttersprachlich)

  • Portugiesisch

    B1-B2 (Gute Kenntnisse)

  • Spanisch

    B1-B2 (Gute Kenntnisse)

  • Deutsch

    B1-B2 (Gute Kenntnisse)

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