Jakub Stecki

Consistently achieving accuracy targets in content reviews. Conducting data analysis to identify content trends and provide strategic recommendations for safety improvements. Aligning content moderation strategies with platform policies and regulatory requirements. Monitoring user-generated content to ensure compliance with safety guidelines and legal standards across international markets Maintaining documentation for content moderation protocols to optimize response times.

Managed customer accounts in the French-speaking market, resolving insurance related inquiries. Streamlined communication processes with internal teams and ensured timely delivery of documentation. Maintained client relationships, handled escalations, and proactively addressed concerns. Provided technical support for the web portal and suggested actionable improvements. Monitored key metrics to identify areas for service improvement.

-Coordinated the work and tasks of the evening and night shift (8-12 employees) -Took care of the onboarding and training of the newcomers -Managed client accounts in English and French, optimizing rental offers for short and long-term stays. -Provided excellent support to the client in English, French and Polish -Detailed reporting to the Customer Service Manager -Coordinated client requests across departments

Managed client accounts in English and French, optimizing rental offers. Assisted in re fi ning OTA reservations to align with market trends. Enhanced customer experience through proactive support and issue resolution. Customized the rental offer according to the client ’s needs