Jalil Minhaj

-UX Research Specialist with experience supporting Big Tech and S&P 500 companies across the Americas, Europe, and the Middle East. -Designed recruitment screeners aligned with research plans to meet client objectives. -Recruited, screened, and vetted participants for diverse UX research studies. -Coordinated data collection for remote moderated and unmoderated studies, ensuring smooth scheduling. -Proficient in tools including Slack, Google Workspace, Monday.com, Qualtrics, User Interviews, and Respondent.

-Administered IT infrastructure for 40 developers, ensuring seamless operations. -Deployed Sophos endpoint security, enhancing IT security and data integrity. -Designed and managed Microsoft Azure infrastructure for MG-Link, optimizing scalability and performance. -Built and maintained a disaster recovery site, ensuring 99% uptime. -Enabled remote work during COVID-19, ensuring resource accessibility. -Managed IT assets with Intune and devices with ManageEngine, improving efficiency and uptime.

- Installed and maintained Thomson Reuters systems (WNE, Reuters API, Reuters Connect) for 50+ clients across South Asia (except India). - Provided 2nd-level support to 400-500 users, resolving technical issues via email, phone, and remote tools like TeamViewer and Webex. - Deployed and maintained networking equipment (Cisco/Juniper), servers (HPE ProLiant), and satellite receivers (Ericsson Rx-8200). - Managed upgrades, migrations, and training, ensuring 98.3% service uptime and client satisfaction.

- Provided first and second-line IT support for 68+ onsite users via phone, email, and remote tools. - Managed Active Directory accounts and implemented group policies. - Installed and supported Dell PCs, Laptops, MacBooks, HP ProDesk, and Z-Workstations with Windows 7 and macOS, including PXE-Boot setups. - Maintained HP LaserJet printers and resolved Wi-Fi, LAN, and network printer issues. - Handled hardware procurement and managed support tickets efficiently.