James Goddard

Launched new gaming platform Responsibility for Customer Services, Remote Chat Team, Brand Management, Product Management, Ownership of Technical Backlog – all day to day operations Responsibility for day to day operations on Costa Bingo, Sing Bingo, City Bingo & Fancy Bingo Management of a growing team, currently 13 CRM & Retention Strategy

Responsibility for Unibet & Maria Bingo & Side Games offer Successful incremental revenue generation via improved product offer Successful migration of profitable bingo platform to a new platform Instrumental in driving improvements in Maria Bingo organisation and marketing practices with wide spread cultural change whilst maintaining and improving morale Conception and implementation of innovative CRM and customer segmentation system on Maria Bingo in UK, Nordics, Benelux & Southern Europe

Conception, Design, Technical Delivery and Marketing implementation of new bingo and side games software Instrumental in conception and delivery of successful retention promotions and strategies Product evangelist raising the profile of my portfolio with stakeholders both within the organization and executive management Daily operations of small team ensuring bingo and side games product and promotions were delivered and implemented smoothly

Short consultancy period to assess the Paddy Power Bingo product and make recommendations on operational and product improvements Major recommendation in report was to switch to the Virtue Fusion bingo platform which was accepted and successfully completed

Began career at Rank in the customer services team which gave me an unparalleled introduction to customers which has been a vital ingredient in my success Promoted to Product Executive in Head Office after 9 months Fostered and promoted cross departmental cooperation between product, design and customer service teams to solve major operational issues I was able to identify Conception and delivery of high profile promotions, driving and fostering cooperation and coordination between various departments