James Ho

Design, install, configure, and maintain computer servers, desktops and network as per customer requirements. Provide support on desktop computers, network printers, and other IT related components on customers.

Design, install, configure, and maintain computer servers and network as per customer requirements. Work with Continuum NOC helpdesk team to maintain servers and computers. Provide support on Level II activities such as deploying desktop computers, network printers, and other IT related components on customers. Also provide support for minor hardware and software issues on OSX platforms.

Monitors and analyzes the status of servers, networks and storages at all Data Centers located in Philippines and US sites. Respond to outages and alerts, troubleshoot or escalate issues to Tier 3 support. Perform nightly tasks such as server patching and server support.

Perform consultancy services and pre-sales solutions for Microsoft products to customers. Perform project management and supervises Technical Consultants and Technical Engineers. Perform research and development of products and solutions. Develops and maintains effective relationship with internal and external customer. Provide technical support of company’s products and services to in-house client, partners and external clients/customers through phone, email and on-site.

Manage numerous critical projects and administer IT Infrastructure nationwide. Maintain support for leading edge technology and mission critical enterprise system. Provide design, configuration, testing, implementation and ongoing management of company’s IT Infrastructure. Lead and mentor team in troubleshooting server, network, workstation, system problems and deploying or upgrading software/hardware at nationwide sites.

Maintain the stability of IT operations for servers, network, computer, and mission critical enterprise system. Create, maintain, and manage corporate website and monitor website performance.