Jan Biller

Basic

Angestellt, CEO & Partner, Glowing Blue

Bern, Switzerland

Skills

Community Management
Social Media
User experience
Agile Software Development
Scrum
Lean Startup
Social Media Strategy
Social CRM
Customer Selfcare
Social Media Marketing
Marketing
User centered design
Usability
Media- and Social Psychology
HCI
quantitative and qualitative research
project management
Lithium
creativity methods
Social Customer Care
Web 2.0
Agile Development
TV Production
Gamification
Crowdsourcing
HCD
Design Thinking
Innovation
Business Development

Timeline

Professional experience for Jan Biller

  • Current 3 years and 7 months, since Nov 2018

    CEO & Partner

    Glowing Blue

    Helping companies to build successful communities! From the initial idea, to development, managing and scaling: We help you to make your community a success.

  • Current 5 years and 10 months, since Aug 2016

    Head of Customer Success and Partner

    Glowing Blue

    Helping Companies to build successful corporate communities!

  • Current

    Lecturer Digital Marketing & Customer Experience Design

    Zürcher Hochschule für angewandte Wissenschaften (ZHAW)

    Lecturer Digital Marketing (Social Media, Communities, Crowdsourcing)

  • 1 year and 9 months, Nov 2014 - Jul 2016

    Senior Product Manager & PO

    Swisscom Schweiz AG

    Developing new Cloud products in the Innovation & Business Developement Unit of Swisscom. www.mycloud.ch

  • 4 years, Nov 2010 - Oct 2014

    Business owner Online & Social Media Support, Social Media / Community Manager

    Swisscom

    Developement of Social Media and Community activitities (especially arround support) at Residental Customer Unit.

  • 11 months, Jan 2010 - Nov 2010

    Project Manager

    Swisscom Strategy & Innovations

  • 2 years and 2 months, Dec 2007 - Jan 2010

    Usability Consultant

    Swisscom Strategy & Innovations

  • 2004 - 2007

    Marketing Manager

    Swisscom Fixnet

  • 2000 - 2004

    Assistant Director

    Faro TV

Educational background for Jan Biller

  • Media Psychology

    University of Bern

    - Online Advertisment - User Research & Usability - Human Computer Interaction

Languages

  • English

    Fluent

  • German

    First language

  • French

    Intermediate

  • Spanish

    Basic

Wants

Community & Social Media Mandates
Exchange & Knowledge Transfer about Communities & Social Media
Lean Startup
Agile Methods
Social Media
Community Management

Interests

Gamification
Social CRM
Social Media
Crowdsourcing
Communities
web 2.0
Usability
user experience
UCD
Community Management
Customer selfcare
Travelling
Diving
Biking and Snowboarding

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