Jan Slavicek

Processing of said trades, analytical investigation, dealing with complex problems (solution to unsettled/not reconciled trades) Communication with clients via email and phone (customer support) Liaise with other departments in a competent and professional manner, use of various software programs Day to day monitoring of incoming communications eg. SWIFT amendments, cancellations etc., communication with depositories (Germany, France, Italy)

Providing of the customer service (order management) for an international IT company based in Dublin, use of complex tools and technologies Communication with clients, investigation and recommendation related to their inquiries, invoicing, use of various software programs

Processing up to 300 disputes/trx. per month realized by payment cards (VISA, MC, Diners) Communication with card organizations, teams (fraud prevention dpt. to investigate potential frauds) and suppliers, preventing and subsequent actions on potential frauds and payment issues VISA training in London and Frankfurt am Main and subsequent training and share expertise to the teams Leading of business meetings, assistance in acquisition of a merchant Identify gaps in the processes.

Processing of issuer’s and acquirer’s disputes – transactions realized by cards Communication with representatives of card organizations (VISA, MasterCard). VISA training in London Cooperation with teams (especially with fraud prevention department) and with suppliers Oversight of transitions and tasks from one area of business to another if and when required

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