Jan Willer
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Jan Willer
- Current 3 years and 8 months, since Oct 2022
Aftersales Expert (EU)
LEVC
- 7 years and 7 months, Apr 2015 - Oct 2022
International Claims Team Leader at Autoprotect
Autoprotect
· Provide warranty & claims advice to the claims team · Point of contact for International claims team · Ensure claims are handled in line with the T.W.I.G · Ensure company service levels are adhered · Liaison between management team within AutoProtect & European claims team · Ensure daily claims data transfer · Ensure processed payment · Provide claims report to Management · Staff Reviews and staff progress reports · Plan, monitor & forecast call flow and claims volumes
- 1 year, Apr 2014 - Mar 2015
European Claims Team Leader at Autoprotect
Autoprotect
- 1 year and 1 month, Mar 2013 - Mar 2014
Technical Consultant
Aditya Birla Minacs
Technical Support for German Dealer Network GM
- 2 years and 3 months, Dec 2010 - Feb 2013
Manager
Mercedes-Benz China Ltd.
Manager Team Powertrain/ 2nd level support as well as Event support for China (Passenger Car).
- 3 years and 10 months, Feb 2007 - Nov 2010
Assistant Manager
Daimler South East Asia Pte Ltd
Technical and diagnostic support for the Mercedes-Benz wholesale organisation ( SEA ). Including operative field force for MB passenger cars, Coordination of necessary knowledge with HQ function. Consultation for Qualification of Mercedes-Benz Network personnel within markets. To arrange, conduct regional ( SEA ) technical exchange meetings.
- 2 years and 5 months, Sep 2004 - Jan 2007
Service Advisor/ Diagnosis Service Technician
Daimler AG Germany (Ndl.Hamburg)
Customer Front Line
- 1 year and 9 months, Dec 2002 - Aug 2004
Team Leader Service/Mechanical section
Daimler AG Germany (Ndl.Hamburg)
- 3 years and 6 months, Jun 1999 - Nov 2002
Mechanic
Daimer AG Germany (Ndl.Hamburg)
- 3 months, Mar 1999 - May 1999
Auditor Quality Control (Project in Spain)
Daimler AG (MBVD Berlin)
Auditing product quality in plant Vitoria/Spain "Face lift" version of V-Class.
- 9 months, Jun 1998 - Feb 1999
Mechanic
Daimler AG Germany (Ndl.Hamburg)
- 2 years and 8 months, Aug 1995 - Mar 1998
Apprentice
Chrysler & Jeep
Ausbildung von Jan Willer
- 1 year and 9 months, Feb 2008 - Oct 2009
Automotive
Institut fuer Wissenstransfer HS Heilbronn
Business Strategy, Management Approach, Organizational Development, Cost Accounting, Managerial Accounting, Controlling, Financial Management, Marketing, Sales.
Sprachen
English
C1 (Fließend)
German
C2 (Verhandlungssicher / Muttersprachlich)
Spanish
A1-A2 (Grundkenntnisse)
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