Mag. Jana Lamacova

Bis 2019, Logistics and Customer Service Manager, The Kraft Heinz Company
ZUG, Schweiz

Fähigkeiten und Kenntnisse

Supply Chain Management
Logistics
Customer Service
Customer Relationship Management
IT Project Management
English Language
German language
Italian Language
Flexible
Team leadership
Team Development
Key Account Management
Account manager
Sales
Sales Administration
SAP SD
Automotive
Consumer goods
Consulting
Sales operations
Business strategy

Werdegang

Berufserfahrung von Jana Lamacova

  • 3 Jahre und 3 Monate, Jan. 2016 - März 2019

    Logistics and Customer Service Manager

    The Kraft Heinz Company

    Key contact for the commercial, marketing and SC European team. Responsible for optimization and logistics operation, owner of stocks and total logistics spend budget, leading and developing savings projects, ensuring the best possible route to market. Budget compliance analysis, ensure proper operation efficiency (service level and costs) and drive loss trees for the gaps.

  • 2 Jahre, Feb. 2014 - Jan. 2016

    Process Excellence & Change enablement Consultant

    Accenture

    Working on projects with broad international landscapes, across various industries, holding the project management and organizational change management lead roles. Coordinating daily activities of project teams, identifying and solving business risks and issues, performing analysis and reporting, partnering with client´s to understand their needs, supporting the delivery of system transitions. Industry specialization: Automotive, Consumer Goods.

  • 1 Jahr und 3 Monate, Dez. 2012 - Feb. 2014

    Sales Administration Manager (Italy)

    Continental AG

    Responsible for the Sales Administration department that serves as the main contact point for administration /operational activities related to Sales. Order-to-invoice process control, customer master data, testing, analysis, reporting and invoice management. Change management, KPI analysis. SAP SD Key user support (SAP R3).

  • 2 Jahre und 3 Monate, Okt. 2010 - Dez. 2012

    Key Account Manager (Germany)

    Continental AG

    Primary contact for international car manufacturers Fiat (IT), Chrysler (USA), Ford (worldwide), Volvo (Sweden) and Qoros (China). Project management - from inquiry to start-up of mass production. Leading and managing international project teams by new inquiries, planning and results reviews. Action plan implementation, project status tracking, reporting. Business development, sales strategies, after sales activities.

  • 1 Jahr und 8 Monate, März 2009 - Okt. 2010

    Customer Care Manager (Slovakia)

    Continental AG

    Working on various internal projects in production, logistics and quality (e.g. Lean management, Kanban), management of bottleneck processes - close cooperation with sales department in Hannover Headquarters. Customer satisfaction and change management activities.

  • 2 Jahre und 1 Monat, März 2007 - März 2009

    Project Manager (Slovakia)

    Llemi Slovakia s.r.o.

    Account management - international customers - Whirlpool (IT, SK), Valeo (FR), ContiTech (SK, DE). Leading projects within automotive industry and home appliances industry, preparing price quotations, coordination of supplies. Lean management project coordination, Just in time project, Consignment Stock project - coordination of the action plan implementation, project progress tracking and reporting, change management,

  • 11 Monate, Mai 2006 - März 2007

    Customer Care Manager

    Pitney Bowes

    Working as a part of the back office team. Customer support, dealing with complaints and claims, resolving financial issues, support and supervision of new team members.

Ausbildung von Jana Lamacova

  • 4 Jahre und 9 Monate, Sep. 2001 - Mai 2006

    Business Administration and Management

    University of Prešov

    Master Degree in Business administration and Management, state exam in Economics, Geography and Law with "A" grade in all subjects

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Fließend

  • Italienisch

    Fließend

  • Tschechisch

    Fließend

  • Slovak Mothertongue

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