Janick Roos

National Key Account Management (NKAM), BMW Group CRM System for Corporate Sales: − Business Support for 15 rolled out markets − Definition of requirements for the strategic development & further rollouts to new markets − Responsible rollout manager for the Belgian market International Corporate & Special Sales Support Program for high visibility fleets − Definition of requirements for automatization and enh. reporting capabilities of the IT solution covering the program. − User Support

National Key Account Management (NKAM): − Development of a target picture for the use of NKAM in the Corporate Sales core markets − Description of reporting functionalities International Corporate and Special Sales Support Program: − Definition and description of automation potentials and reporting functionalities − Operational management Other projects: − Rollout and operationalization of Corporate and Special Sales Best Practice Awards − Initiation of Alphabet – BMW collaboration model

− Introduction of NKAM to the Swiss Market as responsible local Project Manager − Development and introduction of the new Corporate Sales Strategy − SAP Key User of the department − Setting up / rework of means of communication for Corporate Special Sales (website, flyer, etc.) − Introduction of the BMW and MINI Fleet Editions

− Handling of International Diplomatic and VIP Business in close collaboration with the International Direct Special Sales department in Munich − Support for BMW and MINI dealers and sales agents for questions on Corporate and Special Sales topics − Vehicle handovers and assistance for BMW VIP customers

Wahlfächer (Auswahl): Handelsmanagement und E-Commerce Grundlagen Supply Chain Management Innovationsmanagement Geschäftsmodelle: Grundlagen und Anwendungen Einführung in die Wirtschafts- und Unternehmensethik Kommunikations- und Medienmanagement