Janine Vanhille
Skills
Timeline
Professional experience for Janine Vanhille
- Current 3 years and 2 months, since May 2023
Regional Manager DACH
Hoplr
* Representative & first point of contact for new clients in the DACH region * Prospecting & Outreach * Responsible for external communication in German, including copy editing of webpages, handouts and marketing materials
- Current 3 years and 5 months, since Feb 2023
Customer Experience Specialist
Sole Proprietorship
Project management for CX related initiatives from planning to execution, including * Customer feedback surveys * Cross-functional end to end workshops * Business process optimization Operational and strategic customer relationship management, e.g. as * Customer Journey Mapping Consultant * Key Account Manager specializing in restoring bruised customer relationships to win back their trust and business
- 6 months, Feb 2022 - Jul 2022
Project Manager
Wundervoices GmbH
- Project Management for Key Accounts & New Biz Clients - Interface Management between Production and CX Team - Supplier Relations Management - Process Optimization - Supervisor to one direct report
- 7 months, Aug 2021 - Feb 2022
Key Account Manager
Wundervoices GmbH
- Customer Relationship Management - Strategical Account Development - Change Management & Process Optimization - Supervisor to one direct report
- 5 months, Feb 2021 - Jun 2021
Trade & Deal Account Manager
CPM International Contact Centre - Barcelona
- Inside Sales - Managing of own sales funnel for the DACH region - Outbound sales of on-demand sales contracts - Customer service activities
- 1 year and 9 months, Dec 2018 - Aug 2020Dow Europe GmbH
Project Coordinator in Customer Service for Polyurethanes
- CX team focal point - Responsible for consolidated key accounts across Europe - Various order management improvement projects for customer portfolio - Regional CRM (Customer Relationship Management) team focal point - Successful implementation of cost to serve saving activities - Active participation in supply chain related end to end workshops - Close collaboration with integrated supply chain colleagues - Order management for bulk, packed and vessel deliveries
- 8 months, Sep 2017 - Apr 2018
Digital Marketing Specialist
JaDe Online Marketing Services LLC
- Online Marketing Strategy Development and Consultancy - Content Creation and Management - Forum Management - Social Media Management
- 1 year and 10 months, Nov 2015 - Aug 2017
Online Marketing Manager
KOMTRIGON GmbH & Co. KG
- Developing and implementing online marketing, social media, CRM and newsletter campaigns. - Management of content for various websites and platforms. - Working with image editing software. - Managing and creating newsletters. - Working with several Content Management Systems, such as WordPress and KOMTRIGON's own CMS. - Frequent control of quality and usability of several websites and blogs. - SEO
- 4 months, Jan 2015 - Apr 2015
Content & Community Manager
BCD Travel GmbH
- 2 years and 9 months, Apr 2012 - Dec 2014
Junior Content & Community Manager
BCD Travel GmbH
- 7 months, Sep 2011 - Mar 2012
iBusiness Trainee
BCD Travel GmbH
Languages
Dutch
B1-B2 (Good)
Spanish
B1-B2 (Good)
English
C1 (Fluent)
German
C2 (Expert / native speaker)
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