Janine Vanhille
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Janine Vanhille
- Bis heute 2 Jahre und 1 Monat, seit Mai 2023
Regional Manager DACH
Hoplr
* Representative & first point of contact for new clients in the DACH region * Prospecting & Outreach * Responsible for external communication in German, including copy editing of webpages, handouts and marketing materials
- Bis heute 2 Jahre und 4 Monate, seit Feb. 2023
Customer Experience Specialist
Sole Proprietorship
Project management for CX related initiatives from planning to execution, including * Customer feedback surveys * Cross-functional end to end workshops * Business process optimization Operational and strategic customer relationship management, e.g. as * Customer Journey Mapping Consultant * Key Account Manager specializing in restoring bruised customer relationships to win back their trust and business
- 6 Monate, Feb. 2022 - Juli 2022
Project Manager
Wundervoices GmbH
- Project Management for Key Accounts & New Biz Clients - Interface Management between Production and CX Team - Supplier Relations Management - Process Optimization - Supervisor to one direct report
- 7 Monate, Aug. 2021 - Feb. 2022
Key Account Manager
Wundervoices GmbH
- Customer Relationship Management - Strategical Account Development - Change Management & Process Optimization - Supervisor to one direct report
- 5 Monate, Feb. 2021 - Juni 2021
Trade & Deal Account Manager
CPM International Contact Centre - Barcelona
- Inside Sales - Managing of own sales funnel for the DACH region - Outbound sales of on-demand sales contracts - Customer service activities
- 1 Jahr und 9 Monate, Dez. 2018 - Aug. 2020Dow Europe GmbH
Project Coordinator in Customer Service for Polyurethanes
- CX team focal point - Responsible for consolidated key accounts across Europe - Various order management improvement projects for customer portfolio - Regional CRM (Customer Relationship Management) team focal point - Successful implementation of cost to serve saving activities - Active participation in supply chain related end to end workshops - Close collaboration with integrated supply chain colleagues - Order management for bulk, packed and vessel deliveries
- 8 Monate, Sep. 2017 - Apr. 2018
Digital Marketing Specialist
JaDe Online Marketing Services LLC
- Online Marketing Strategy Development and Consultancy - Content Creation and Management - Forum Management - Social Media Management
- 1 Jahr und 10 Monate, Nov. 2015 - Aug. 2017
Online Marketing Manager
KOMTRIGON GmbH & Co. KG
- Developing and implementing online marketing, social media, CRM and newsletter campaigns. - Management of content for various websites and platforms. - Working with image editing software. - Managing and creating newsletters. - Working with several Content Management Systems, such as WordPress and KOMTRIGON's own CMS. - Frequent control of quality and usability of several websites and blogs. - SEO
- 4 Monate, Jan. 2015 - Apr. 2015
Content & Community Manager
BCD Travel GmbH
- 2 Jahre und 9 Monate, Apr. 2012 - Dez. 2014
Junior Content & Community Manager
BCD Travel GmbH
- 7 Monate, Sep. 2011 - März 2012
iBusiness Trainee
BCD Travel GmbH
Sprachen
Niederländisch
Gut
Spanish
Gut
Englisch
Fließend
Deutsch
Muttersprache
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