Jarosław Harasim

· Served as a Subject Matter Expert and primary escalation point for policy and quality issues across European markets · Designed and delivered coaching and calibration sessions for operational teams, ensuring uniform application of policies and processes · Conducted comprehensive quality assessments, directly contributing to the maintenance of platform safety and adherence to community guidelines · Collaborated with cross-functional teams to identify root causes of quality issues and implement solutions

· Executed linguistic, cultural, and contextual testing for localized content in a major AAA game, ensuring a high-quality user experience for the target market. · Identified, documented, and tracked software defects using specialized bug-tracking databases, providing clear and actionable feedback to developers.

• Harmonized and optimized invoicing process • Coordinated new invoicing process implementation • Co-designed and streamlined new corporate card processes when BBH changed corporate card provider • Performed periodic and ad hoc analyses/reviews of owned processes and presented insights and recommendations to Senior Management • Managed continuous improvement of the invoicing and corporate card processes • Created, owned and maintained Standard Operating Procedures

• Prepared detailed reports and analyses on risk-related processes and tools for Senior Management • Streamlined risk reporting processes • Participated in attestation of operational risk processes and tools • Coordinated collection of key risk information

• Managed and coordinated process-related issues (quality checks, escalations, etc.) • Helped implement new processes and improve existing ones in accordance with continuous improvement methodologies (Lean/Six Sigma) • Maintained relations with clients and their contractors • Contributed articles to HR websites (HRNews, Nowoczesna Firma)