Jaseel (JAS) Huss

Manage most technical cost efficiency and develop a complex network for Citibank. Manage secured and connected private networks at multiple sites across interstate corporate WAN. Participated in drafting service budgeting, advising on areas of possible improvements to reduce costs and service delivery items. Drive continuous improvements and deliver the highest quality, technical efficient solutions for multiple business sectors (Retail and Institutional clients) to function.

Dynamic and results-driven IT professional with over 15 years of experience in network management, AI/ML-driven solutions, and vendor management. Adept at handling mission-critical incidents, facilitating cross-functional collaborations, and delivering innovative data-driven insights. Renowned for exceptional stakeholder management, strategic planning, and fostering operational excellence in multicultural, high-pressure environments.

Driving Root Cause Analysis (RCA) calls and sharing draft analysis and taking preventive actions to key stakeholders thereby providing service assurance. Conducted thorough reviews of operational incidents to devise and deploy improvement strategies, facilitating consistent performance. Aided senior leadership during the executive decision-making process by generating daily reports to recommend corrective actions and improvements.

Managed, troubleshot &resolved network incidents that are raised in Ticketing Tools (Service-now) Possess knowledge of Tier 1, Tier 2, and Tier 3 Network Devices across various datacenter within Citi. Coordinating with Network ISP providers like Vodafone, ATT, and VZ and working with them in order to resolve connectivity and latency issues. Managed and hosted bridge calls in resolving issues involving regions like APAC, EMEA & NAM.

Worked with Supply Chain Vendor” Lafarge” to understand needs and provide all sorts of IT services. Followed Freeze roster diligently; chaired Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings. Ensured that all preparations have been made for the CAB meeting, including creating of agenda, circulation of change requests that needed to be considered, and inviting participants.

Performed Airline activities happening at Airport from Passenger bookings to boarding the aircraft. Baggage Screening and governance of Cargo was also managed in a well manner