Jasmin Alsultan

Analyzes, Design and Development for global Training material at eBay Inc

Analyse von Lernbedarfen für interne Trainingsprogramme Implementierung und Durchführung von Trainings, Workshops und Learning Journeys für Mitarbeiter und Führungskräfte Erstellung von Compliance-Trainings Erstellung von Onboarding- und Trainingsprogrammen für neue Mitarbeiter und Führungskräfte

Konzeption und Durchführung globaler Customer Service Trainingsprogramme Anwendung von Instructional-Design-Prinzipien (ADDIE, SAM) zur Entwicklung von Trainingsprogrammen Konzeption szenariobasierter und interaktiver Lernmaterialien Zusammenarbeit mit Fachexpert:innen (SMEs) zur Entwicklung inhalts- und geschäftsrelevanter Curricula Einsatz von Learning Analytics zur Bewertung der Trainingseffektivität

Specialist for Outsorce Partners in the Learning and Quality Organizations at eBay. Learning POC for new Partner Site launches Identification of key areas for performance improvement (attrtion, recrutiment, onboarding, retention, Outsourced BPO governance) and support Best Practice adoption through effective analysis of primary processes.

Deliver various types of training from new hire, product, tools, professional skills etc Conduct basic needs analysis to determine if training intervention is needed Support the “on the job” training program Providing subject matter expertise Help drive teammate performance through the execution of training (planning, scheduling etc) Deliver leadership training to Coaches/Team Leaders/Managers Help drive completion of training

Deliver various types of training from new hire, product, tools, professional skills etc Conduct basic needs analysis to determine if training intervention is needed Support the “on the job” training program Providing subject matter expertise Help drive teammate performance through the execution of training (planning, scheduling etc) Deliver leadership training to Coaches/Team Leaders/Managers Help drive completion of training