Jaya Joseph

Leading and managing projects for implementing B2B interfaces for clients across multiple service functions and business units with services delivered across multiple global delivery centers. The client and the resources being dispersed across various geographies. Responsibilities include program management, service delivery management, client management, business process optimization, financials, customer satisfaction, risk mitigation reduction and people management, involving resource planning and utiliza

Lead the offshore development centre (ODC) operations of the client with a team of 15 technical professionals and was a key member in the maintenance of the SNMP module. Responsibilities included program and project management, business process optimization, proposal works, financials, quality, customer satisfaction, risk mitigation / reduction and people management, involving resource planning, recruiting, utilization, attrition management and continued coaching and mentoring. Key accomplishments includ

As part of the startup, responsibilities included providing software expertise on their first project in New Jersey, USA. This included design and development of various applications and documenting various internal project metrics. Highly involved in the business development activities. • Key accomplishments Include - Central point of contact for all customer cases - Developed a Web Based Network Management System for a large telecom client. - Developed the middleware for devices of Element Management

Computer Science