Jeffrey Smith

Currently a contract project/program manager responsible for the successful completion of database-related projects for a major food and beverage manufacturer. Analyzed requirements, sought stakeholder agreement, managed resource allocations. Worked to realign the database services group to fall within overall corporate Project Management methodologies. Drove high visibility projects to a successful closure. Current Program Manager for database security initiatives.

Multifaceted process engineer responsible for architecting service improvement programs within the Blockbuster IT Operations group. Significant member of the change and problem management teams. Monitor and recommend changes to outsourced vendor SLAs. Manage vendor relationships and expectations. Review standing processes for SOX compliance, identifying gaps and formulating improvement roadmaps.

Planned, directed and coordinated IT projects, ensuring timely completion and high levels of quality and client satisfaction. Consulted with client stakeholders, defined deliverables and managed expectations. Led project status meetings with stakeholders and senior / executive leadership, maintained and published project documentation. Communicated project status, risks and mitigation plans, directed subcontractors activities to ensure schedules were met, liaised with clients, vendors and internal teams.