Jenna Stein

Since 2014 I have been an active member of the BCS community, organizing clothing drives, as well as community and holiday events which have been welcomed by employees, parents and management. Furthermore, as a Program Coordinator, I support the daily functions of the school, including class management and student development in determined areas of improvement and goal setting.

As a Team Leader at the Toronto Lansdowne site, I would conduct client interviews with support teams, initiate new programs (yoga, nutrition, budgeting, etc), as well as planning and organizing social events attended by the entire Madison Community and Board of Directors. Although my time was short with Madison, I developed a range of skills including project management, event organization and essential interview techniques.

As a Residential Support Worker my duties included, informal counseling, crisis prevention and management. Furthermore, daily documentation was necessary to provide accurate records as determined by program protocol, as well as liaising with case manager, doctors and nurses to determine appropriate care plans for clients.

As a Support Worker, my role included counseling clients and supporting the achievement of personal goals. Working in collaboration with case workers, doctors and nurses to determine individualized support plans necessary for a smooth rehabilitation process. Additional tasks included, organizing holiday events for clients, social recreational activities that support community engagement (organizing an exhibit of client artwork at a Toronto Gallery), and training new staff members.

My key responsibility as the Intake Coordinator was to greet all new potential clients and provide an initial assessment to ensure the most effective staff response. This included developing and maintaining partnerships with community groups and agencies to foster cooperation around client services. Furthermore, I had a significant role in the planning and execution of the PWA benefit gala which raises money for research.