Jennifer Bender

Responsible for the development, update and management of Employee Handbook Developed new policies and procedures for all departments Coordinated all recruitment efforts including ad placement, screening, interviewing and adherence to State and licensing background requirements Served as benefits administrator for all benefits including Health, Dental, Vision, 403B, cafeteria plan, life insurance and long term disability Conducted management training on issues regarding worker’s comp, effective interv

Responsible for the recruiting, training and management of pilot tele-service program for customer service associates working from home Worked with Consulting Firm to develop policies and procedures First point of contact for 10 associates Responsible for data analysis, trending and reporting to Vice President on a weekly basis Worked on an on-call basis to respond to technical problems and answer questions

Responsible for quality assurance, recruiting and training for 100+ person call center Responsible for development of quality initiatives and management of Quality Assurance Coordinator Developed written and oral advertisements to recruit bi-lingual staff Trained and coordinated training of 12-245 associates per quarter in a 7-week training program Developed and implemented Quality Coaching Program