Dr. Jennifer Klatt

Alles zum Thema Research: User Research, UX Research, internationaler Research und auch Research Management. Moderation von Usability Tests, Interviews oder Fokus Gruppen. Bisherige Branchen: e-Commerce, Videospiele, Finanzbranche & öffentliche Institutionen. Kooperation mit der Londoner Agentur UX 24/7 und Playtest Cloud in Berlin. Vorträge auf dem UX Camp Europe, UXCGN und dem Arbeitskreis User Research der German UPA.

Research management, international research, planning, conducting research projects, lab-based usability testing, mobile testing, survey design. In December: freelance user research on a part-time basis.

The UX team of the Uni of Cambridge examines the UX of students and staff as well as the usability of IT systems they use. As a product owner of a new online dashboard for researchers, I was responsible for the overall time and project management of the UX team, coordination with stakeholders, data access and development team as well as calculating of budgets. As a UX Researcher, I conducted user needs gathering interviews as well as user tests, stakeholder workshops, and drew user experience maps.

Digital transformation and service design for government clients (e.g. Department for Business, Energy and Industrial Strategy and the Department for International Trade). User needs, website development, moderated remote usability testing, desk research (e.g. cultural differences), interviews, Wardley maps, personas, bid/report writing. International research, i.e. China and India, Research management of 4 researchers

- Heuristic review for Triboot`s mobile game "Office Job". (http://www.triboot.de) - Scientific publications: Cooperation projects with scientists from University of Duisburg-Essen and University of Ruhr West, e.g. recently accepted paper in Journal of Social Psychology. - Further education with strong practical focus: Certified online class about "User Experience: Research & Prototyping" of the UC San Diego with weekly practical assignments about personas, journey maps, or interviews.

Academic Research: Worked on 30+ diverse research projects while being a researcher, lecturer, and PhD student. Qual. and quant. research. Presented results on international conferences (e.g. Singapore, Scotland, Iceland, USA). Industry projects: Research cooperations with industry partners such as Wooga, RTL, Lanxess or RWE. Temporary substitute leader of the department. Awards: Several DAAD scholarships, nomination for best paper award at the IVA 2011.

• Advice: Advised the central steering group with expert knowledge of social media in crisis situations on the LÜKEX 2011 and 2013 Crisis Management Exercise. • Simulation: Simulated realistic social media activities during both exercises. Scenario 2013: Exceptional threats of biological origin. Scenario 2011: Safety in information technologies.

Lecture Tour to the Virtual Human Interaction Lab at Stanford University, Stanford, CA http://vhil.stanford.edu/ • Lecture: Presented dissertation results and cooperatively conceptualised the final dissertation study. • Award: Awarded with scholarship for lecture tour.

Exchange researcher at the Institute for Creative Technologies (ICT), University of Southern California (USC) • Research: Worked on USC`s SOLVE IT project about real risk reduction for homosexual men on the development of a serious game for AIDS prevention. Developed a negotiation model with the multi-agent simulation software PsychSim. Resulted in three publications.. • Award: Was awarded a scholarship for writing the master thesis as a visiting researcher.

Psychology