Jens Kroenert

Client Account & Operations Manager for international Client. Tasks include: Operations Management for: Banking & Accounting, Financial Services, Dunning Services, Customer Service, Collection Agency, Print Solutions, Customer Scoring and Authorisation Services. As well as Reporting Management, Project Management Support, Service Management, Financial & Vendor Controlling, Pricing & Contract Negotiations with Vendors and Clients, Audit & Compliance Support, Sales & Marketing Support, Business Excellence

 Manage and maintain a cost effective Financial Crime Prevention function supporting and protecting the business against Fraud and Money Laundering Risk  Responsible for Compliance Officer duties including AML and KYC, the processing of incoming and outgoing requests and assessments for Treasury and Asset Management for the business  Decide whether there are sufficient grounds for suspicion and file a Suspicious Activity Report  Designing and setting-up internal AML procedures and policies

 Maintain and develop the relationships with international major banks and processors;  Treasury function in Arvato Finance Services Dublin;  Liaison in Arvato to the Client Risk Management and Treasury departments;  The analyse and review of Business processes for cost effectiveness and the investigation, initiation and implementation of improvement projects and new banking products;  Creating and maintaining a database regarding banking related compliance rules and country regulations