Jerome Santoni

COO‑level operator driving enterprise standardization, spearhead growth and operational excellence, partner relationships, contracts & enterprise PMO thought leadership in the areas of Healthcare Staffing, IT and Services. In addition, provide policy and process guidance for two wholly owned Jamaica subsidiary and Caribbean expansion. - Contributed strategy and ~30 Partners to a $23B VA IDIQ win. - Authored 50+ policies & implemented processes for two Jamaican start up subsidiaries.

2007 to 2010 & 2017 to 2020 Transformations are enabled by value-creating solutions involving policy, process, people and technology (PPPT) within the EQ and AI envelop through innovative consulting techniques. Assisted clients with strategy creation and implementation, directed tangible innovation, optimized new and existing business processes, and fostered and maintained customer connections. - Key member of business development team responsible for US Army $4B IDIQ win.

$65M annual BPO transportation program with PMO oversight and program execution for multiple-locations, multi-functional 24/7 operations encompassing 496 employees, including PMO, AI SaaS, 40% SWaM (16 subcontractors), 5 call centers, 186 vehicles, and 4,000+ intelligent devices. Managed risk, root cause analysis, and devised corrective plans and metrics, while simultaneously strengthening CX, governance and service delivery. - Reengineer failed AI SaaS project. - Averted $804k in annualized penalties.

Unified North America operations after seven acquisitions, building a robust ROB framework and improving decision quality across an $11M portfolio. Directed BD operations, including governance, processes, pipeline, investments, market research, IT systems, and KPI/health reporting. Results earned ISO 20000 certification, which enhanced operational discipline and delivery consistency, assisting revenue grow to $1.2B from $800M.

Created and led initiatives in a cross-matrixed structure with ~200 sales leaders, which grew new or existing lines of businesses and their respective portfolios by including a broader cohesive set of customer-understandable solutions. Collaborated with customers and stakeholders (including strategic Partners Cisco, Ariba, i2) to create a comprehensive vision and strategy and inspire teamwork/accountability to deliver sustained business results. Pipeline grew $362 million (19-fold), 20% annual growth.