Jessica Llanos Vargas

Technical and disciplinary management of 14 FTE. Executive responsible for the areas of warehouse logistics, communication with clients, and basic services for the 52 sites throughout the country. Definition, monitoring, and reporting of SLA (Service Level Agreement) of all providers. Inventory management: stock policies and monthly demand forecasts. Process optimization and updating of the quality manual. Continuous staff development, training, and evaluation.

Responsible for the promotion, education, and adoption of the agile methodology as a basis for conducting processes and strategic projects. Training of all staff, facilitation of collaborative activities, and alignment of the teams' mindset to transform the organization's culture. Definition of indicators to improve the “time to market” metric and optimize the level of customer service, reaching patients with faster health solutions.

Overall responsibility for operational change projects in the Latin America Shared Service Center (LASSC) Identification of operational inefficiencies and creation of process improvement plans. Evaluation and management of the scope and control of the operational and economic impact of the projects. Evaluation and analysis of the productive capacity of LASSC and determination of the adequate headcount (FTE). End-to-end planning until process stabilization. Training of multi-area teams.

Planning and implementation of strategic projects for new clients and/or new products. Evaluation of the optimal headcount for the development, launch and commercialization in the market of new products. Leadership in the coordination of multi-area teams, locally and internationally. Focus on business efficiency, customer service and optimization of processes. Development of management systems in order to meet quality standards, and internal audit requirements.