Jetnor Gashi

Increased the number of agents from 12 to 70 after 10 years the company struggled with this Functional Management and Leadership for Sales teams Offers overall leadership in organizing Sales teams including guidelines and motivation Enables Financial Management, Reporting, Forecast and Budgeting for the Unit Increased the sales by at least 30% in the first year Developing a Pricing Strategy parallel with Company strategy and Sales Incentives Reports to the Chief Sales Officer and CEO

In only 6 months I set up the whole sales department as it should be. Functional Management and Leadership for Sales and Marketing teams Offers overall leadership in organizing Sales and Marketing teams and Coordinates Customer Care Responsible for reaching the objectives, targets and cooperation with other departments like technical, financial, administrative Organizes Sales Channels through Direct and Indirect Sales, Company Shops and Distributors, Key Accounts. Reports to the Board of Directors

Lead 5 Units in Product and Services Department (Pricing, VAS, Reporting, CRM and Research) On time planning and delivery of yearly proposals for Prepaid and Postpaid Customers Coordinate all the groups within the company to implement a solid plan on retention and acquisition Monitors and reports on competition updates and changes on products and promotions Reports in-depth of each project developed in Products and Services Department Train the Products and Services Department as per their needs

Present the Idea of a Product/Feature Develop the Idea or the Product/Feature Market the Idea of the Product/Feature Report on all active Products and Features active Mainly working on VAS (Value Added Services) part of the Product Development Unit Founded the Prepaid Web Self-Care – a portal for all residential customers – over 10K users Over 5000 customers were rewarded from similar Prize Winning Games Income from VAS was increased by 35%

Responsible for Training over 300 sales employees Tailored Trainings for Business and Residential Sales Staff Conducted On-Job Training for Retail Staff Created the Training Unit (mentors) Selected the mentors per region for retail part Trained the mentors on sales tips and tricks Trained the Commercialists on basics for Sales in Telecom Trained the Key Accounts on advanced selling tips and tricks Improved Customer Satisfaction in Shops by 15% Promoted to Product Developer

Managing the sales and staff for 17 IPKO Shops Managing 17 employees directly and over 100 employees indirectly Increased the Customer Satisfaction and sales overall Adding a Senior Staff position to Retail Part Promoted to Sales Trainer

Project Management E-Commerce Branding Graphic Design Finance Telecommunications