Jim Mohammad Anwarul Islam

Handled front-office and guest-service operations in an international hotel. Managed reception, concierge, and guest-representative duties for international visitors. Provided English and Mandarin language support and interpretation. Coordinated across departments to resolve guest requests and operational issues while maintaining service standards.

Completed university hospitality internship in housekeeping. Participated in room preparation, public-area service, laundry operations, and floor coordination. Assisted with room inspection and quality-control procedures to maintain cleanliness, presentation, and service standards.

Supported room-service operations and guest food-service requirements. Assisted with guest interaction, service coordination, and operational workflow. Followed hygiene, safety, and quality-control standards to gain practical understanding of service efficiency.

Supported room-service operations and guest food-service requirements. Assisted with guest interaction, service coordination, and operational workflow. Followed hygiene, safety, and quality-control standards. Gained practical understanding of room-service operations, staff hierarchy, and service efficiency.

Worked in food and beverage service and guest-facing restaurant operations. Supported food preparation, presentation, and customer service. Assisted with menu-related activities and guest communication. Developed practical understanding of food-service workflow, presentation, & hospitality standards.