Joana Ferreira

Organizing files, scheduling appointments, writing copy, proofreading, receiving guests, making coffee, buy all the office supplies. Provide administrative, secretarial and clerical support to others in the office to maintain an efficient office environment, update and maintain databases such as mailing lists, contact lists and client information coordinate and maintain staff administrative records such as staff parking, staff phones and company credit cards.

Preparation of clinical files; organization and division by type of documentation; process indexing and digitalization and quality control.

Plan, create and produce events and manage all the delivery elements on deadline; Manage aspects of event planning meeting strict deadlines and budget demands; Build relationships with vendors, venues, and other industry contacts to craft and implement creative and logistical aspects of all events; Discuss with clients to find out what their expectations are and how to meet them; Offer constant feedback to clientes; Come up with original, imaginative ideas for the event and implement them; Coordinate staff.

Greeting guests as they enter, and putting them on a waiting list as necessary; Seating guests at tables or in waiting areas; Engaging with guests to ensure they're happy with food and service; Responding to complaints and helping to resolve them; Answering phone calls, taking reservations and answering questions; Providing great customer service; Contribute to team effort by accomplishing related results as needed; Reconcile cash drawer by proving cash transactions or card charges.

Provide personal administrative support and assistance to executive staff;communications,presentations; design and maintain databases; file and retrieve documents and reference materials;arrange,coordinate meetings and events;record, transcribe and distribute minutes of meetings;monitor,screen,respond&distribute incoming communications; review operating practices and implement improvements;Prepare daily schedules:meetings,breaks,lunches,commitments; Coordinate travel accommodations.

Coordination of stores in 3 different shopping malls; store manager; human resources: interviews, admission and training (products and sales system – sageretail and how stores operate); execution of schedules; inventories; replacement of missing stock in stores; decoration of the stores; quality control: treatment and analysis of defective products; customer services; complaint management;saleswoman.

Administrative assistant, costumer service; processing of customer database; warehouse inventory; management of transport guides; decoration of the internal shop and window; handling of online order dispatch and outlet store clerk - sale to the public.

Writting my Master's Thesis.