Joanna Woronowicz

• Administered and maintained enterprise Microsoft 365 services, including SharePoint Online, OneDrive, and Power Platform, ensuring platform stability, security, and operational excellence. •Led the end-to-end migration from SharePoint Server 2013 to SharePoint Online using ShareGate, including migration planning, execution, validation, and production rollout. • Designed and implemented modern cloud-based business solutions by rebuilding legacy applications, workflows, reporting, and business processes wit

M365 Applications administration: • Azure AD administration (users, licenses, groups, devices, apps) • ExchangeOnline administration (mailboxes, groups, mail flow, policies, DLP) • MS Teams Administration (Users, Teams, configuration of global settings) • SharePoint Online Administration (creation, customization, consulting) • OneDrive administration • PowerPlatforms (building solution based on PowerApps and PowerAutomate, administration of environments and policies) • Building solution based on Nintex Fo

Performing Power User activities: processing and controlling workplaces preparation, managing user accounts status, reviewing and approving any major IT changes around my teams, support of End Users (~50 employees), supporting management with IT decisions;

First line support for German and English speaking customers , support of internal applications, SharePoint, O365 (CRM, Outlook, Teams), user management in SAP Systems

Training of new and experienced agents, creation and maintenance of training and knowledge documents, knowledge transfer between customer and Atos, daily contact with the customer, complaint management;

First line support for German speaking customer – implementing and performing of the incident management process, solving of issues with Windows OS, MS Office and hardware, software installation, configuration of mobile devices and VPN connections